In the realm of Lean Six Sigma, identifying customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This visual representation deconstructs complex processes into smaller, manageable elements. The CTQ Tree emphasizes those characteristics that are absolutely vital to customer satisfaction, serving … Read More

Lean Six Sigma offers a powerful framework for improving service operations. By combining the principles of Lean Manufacturing and Six Sigma, organizations can achieve significant efficiencies in customer experience. Through process mapping, data analysis, and continuous improvement methodologies, Lean Six Sigma helps eliminate waste within service… Read More